- Definitions
"User/s", "you", "your" shall mean and include individuals who visit, access and/ or use the Platform.
"Personal Data" shall mean and include any data about an individual who is identifiable by or in relation to such data. This may include but not be limited to, your name, email address, contact number, company name, designation, postal address, location etc.
- Personal Data collected
We may collect Personal Data through the Platform in the following ways:
- Website and contact us
When you use our Website, and/or when you provide information on the ‘Contact Us’ page of our Website, you may provide us your Personal Data, which may include but not be limited to your full name, email, phone number and any other information you provide. When you write to us on our official email address or call us, you may provide us your Personal Data.
- Application
When you register and create an account on the App, to avail our Service, you may provide us your Personal Data including but not limited to your full name, email address, phone number, Permanent Account Number, social media IDs, professional information and educational information.
- Social Media and Newsletters
Investmates has a presence on social media platforms such as LinkedIn, Instagram, Twitter/X and YouTube. We may receive your Personal Data, when you contact us through our pages on social media platforms. When you connect with us on our popular social media platforms, subscribe to our newsletter, reach out to us for support, we may receive your Personal Data.
- Device Information
When you use the Platform, we may collect information about the devices you use to access our Platform, including the device model, operating system and versions, serial numbers and mobile network information.
- Careers
When you apply for a job at our Company through the careers page on our Platform, we may collect certain Personal Data from you including but not limited to your name, email address, contact number, CV/ Resume educational information, previous work experience and any other information you provide in your resume.
- Personal Data received through third party service providers
Based on your explicit consent, we may receive your Personal Data through API integrations, from third party service providers such as your stockbrokers, mutual fund providers, financial institutions, banking institutions, etc.
- Accuracy of information
The User undertakes that they shall be solely responsible for the accuracy, correctness, or truthfulness of the Personal Data shared with us whether of its own or any third party. In the event the User is sharing any Personal Data on behalf of a third person, the User represents and warrants that he has the necessary authority to share such Personal Data with the Company, obtained a written consent from such third party and the Company shall not be responsible for verifying the same. The User understands and acknowledges that such Personal Data shall be subject to the terms and conditions of this Privacy Policy.
The accuracy of all information and Personal Data received from third party service providers such as your stockbrokers, mutual fund providers, financial institutions, banking institutions, etc shall be the sole responsibility of the User.
- Cookies
We may use cookies and/or similar tools to track user traffic patterns and to improve the responsiveness of the Website for our User. We may use cookies to collect information to assign each visitor a unique, random number as a User Identification (User ID) to understand the user's individual interests using the Identified Computer. A cookie cannot read data off your hard drive. Your IP address does not identify you personally. We use this information to deliver our services to you upon request, to tailor our site to the interests of our users, to measure traffic within our site, and let advertisers know the geographic locations from where our visitors come.
- Use of Your Personal Data
We may use your Personal Data for the following purposes:
- to inform you about our Services and to respond to your requests;
- to offer information on a wide range of investment products, including stocks, ETFs, mutual funds, and bonds;
- to provide you with an overview of your portfolio, holdings, investments,
- to protect the safety of our users, which includes blocking suspected spammers, addressing abuse, and enforcing the terms of use for our Services,
- for the creation or development of business intelligence or data analytics in relation to the services provided by us;
- to enable artificial intelligence based services and provide you with personalized services including but not limited to ‘AI wealth assistant’.
- to provide you with a better experience when you access our Platform and to improve the services;
- to maintain and manage our Platform;
- to manage our relationship with you;
- to communicate with you and to send you e-mail newsletters;
- for internal record keeping;
- and to comply with our legal or statutory obligations.
- Disclosures
We do not sell, rent, share, distribute, lease or otherwise provide your Personal Data to third parties, without your prior consent. Keeping this in mind, we may disclose your Personal Data in the following cases:
- Affiliates
We may provide your Personal Data to our affiliates to enable them to improve the offerings, provide feedback and respond to their queries
- Service Providers
We may share your Personal Data with the third-party service providers who work with us in connection with operating the Platform and/ or providing the offerings. All such service providers are subject to stringent confidentiality restrictions consistent with this Privacy Policy.
- Merger or Acquisition
We may transfer your Personal Data if we are acquired by another entity, or if we merge with another company or transfer a part of our business, including the Platform, to a third party. Any such third party or resultant entity that receives your Personal Data shall have the right to continue to use your Personal Data in line with the purposes set out herein. In the event of such a sale or transfer, we may notify you.
- Legal and Regulatory Authorities
We may disclose your Personal Data in order to comply with our legal obligations/ court orders/ requests by Govt. authorities
- Public mode feature on the App
The App includes a function known as 'Public Mode', which enables the User to share details of their portfolio stocks and allocation percentages with other users. Activating the Public Mode feature on our app may result in your portfolio information being visible to others.
- Data Retention
We will retain User’s Personal Data as long as it is required to be retained for the purpose of provision of the services. We may also retain and use User’s Personal Data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
- Storage and Security
Your Personal Data is stored on third party cloud infrastructure. Although we provide appropriate firewalls and protection, we cannot warrant the security of Personal Data transmitted as these systems are not hack proof. Data pilferage due to unauthorized hacking, virus attacks, technical issues is possible, and we will take necessary measures to mitigate such events.
- Your Rights
You have the right to access your Personal Data in our possession, right to have us rectify or modify any such Personal Data, right to have us erase/delete your Personal Data, right to withdraw consent at any time where we are relying on consent to process your Personal Data. Depending on the nature of your request, we may ask you to complete a Personal Data request form or seek certain details to verify the request. In certain cases, we may charge an administration fee for this service. All requests for Personal Data will be handled within a reasonable period of time.
If you would like to exercise ANY of these rights, please write to us on support@investmates.io
- Links to other third-party platforms/ websites
Our Platform may contain links to other websites/platforms/applications. Please note that we do not have any control over such other websites/platforms/applications, and you will be accessing these websites/ platforms/applications at your own risk. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such websites/platforms/applications and those are not governed by this Privacy Policy. You should exercise caution and look at the privacy policy applicable to such websites/platforms/applications.
- Choice and opt out
We may send you communications/notifications including but not limited to (a) notices about your use of our Platform, including those concerning violations of use, (b) updates, (c) promotional information regarding our Platform, (d) newsletters. You may opt out of receiving promotional emails and newsletters from us by following the unsubscribe instructions provided in those emails. Alternatively, you can opt out, at any time, by writing to us on support@investmates.io with your specific request.
- Children’s use
This Platform is not meant for children/ persons below the age of 18. We do not knowingly collect or solicit Personal Data from children/ persons under the age of eighteen (18) years. If a legal representative/ parent of a child discovers that the child has provided us with Personal Data, please write to us on support@investmates.io and we will delete such Personal Data
- Governing Laws
This Privacy Policy shall be construed and governed by the laws of India. You agree that the courts in Coimbatore, India shall have exclusive jurisdiction over such disputes.
- Changes to this Privacy Policy
We may update this Privacy Policy from time to time and you are encouraged to check this Privacy Policy on a regular basis to be aware of the changes made to it. This Privacy Policy was last updated on the date mentioned at the very beginning of the Privacy Policy.
- Contact us
If you have any questions or concerns or grievances regarding this Privacy Policy or wish to withdraw your consent in relation to the processing of your Personal Data you may reach out to our appointed grievance redressal officer Mr.Parthiban C via email at support@investmates.io
Company Address
637, AB Mettupalayam road,
Opposite Pricol, Periyanaickenpalayam,
Coimbatore- 641020
